Avantgarde Casino values your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains what information we collect, why we collect it, how we store and process it, and what rights you have in relation to your data.
By using our website or services, you acknowledge that you have read this policy. We process personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy legislation. If you have questions about our data practices, contact our Data Protection Officer at support@avantgarde.org.uk.
Data Controller
The data controller responsible for your personal data is Avantgarde Casino, operating under Curacao licence 8048/JAZ. Our promotional website is hosted at avantgarde.org.uk. For all data protection matters, you may reach us at support@avantgarde.org.uk.
References to 'we', 'us', or 'our' in this policy refer to Avantgarde Casino in its capacity as data controller.
What Data We Collect
We collect personal data that you provide directly — such as your name, email address, date of birth, residential address, phone number, and payment details — during account registration, identity verification, and transactional processes.
We also collect data automatically when you interact with our platform. This includes your IP address, browser type and version, operating system, device identifiers, pages visited, session duration, referring URLs, and clickstream data. These are gathered through cookies, server logs, and similar tracking technologies.
In some cases, we receive data from third parties: identity verification providers, payment processors, fraud prevention services, and marketing partners. This data is used solely for the purposes described in this policy.
How We Use Your Data
We process your personal data for the following purposes: to create and manage your account; to verify your identity and age in compliance with anti-money laundering and responsible gambling regulations; to process deposits, withdrawals, and other financial transactions; to provide customer support and respond to your enquiries.
We also use your data to detect and prevent fraud, money laundering, and other prohibited activities; to personalise your experience by remembering your preferences and game history; to send marketing communications where you have given consent; and to meet our legal and regulatory obligations, including reporting to licensing authorities and financial regulators.
Each processing activity has a lawful basis under GDPR: contractual necessity (operating your account), legal obligation (identity verification, regulatory reporting), legitimate interest (fraud prevention, site security, analytics), or your explicit consent (marketing communications).
Data Sharing and Third Parties
We do not sell your personal data. We share it only with categories of recipients who need it to deliver our services or meet our legal obligations.
These recipients include: payment processors and banking partners who handle your transactions; identity verification and KYC providers; fraud detection and prevention services; hosting and infrastructure providers; regulatory bodies and licensing authorities upon lawful request; law enforcement agencies when compelled by court order or legal process.
All third-party processors are bound by data processing agreements that require them to handle your data in accordance with GDPR standards and to implement appropriate security measures. We do not permit our processors to use your data for their own purposes.
Data Security
We implement technical and organisational measures designed to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include SSL/TLS encryption for data in transit, AES-256 encryption for sensitive data at rest, access controls based on the principle of least privilege, regular security audits, and employee training on data protection.
Despite these measures, no method of electronic storage or transmission is entirely secure. We cannot guarantee absolute security, but we continuously review and improve our safeguards in response to evolving threats.
Cookies and Tracking Technologies
We use cookies and similar technologies to operate our site, analyse usage patterns, and improve your experience. Essential cookies are required for the site to function and cannot be disabled. Analytics and performance cookies help us understand how visitors interact with the platform. Marketing cookies are used to deliver relevant promotional content.
You can manage cookie preferences through your browser settings or through the cookie consent banner displayed on your first visit. For detailed information, please refer to our separate Cookie Policy page.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Account data is kept for the duration of your active relationship with us and for a minimum of five years after account closure, as mandated by anti-money laundering regulations.
Transaction records are retained for a minimum of seven years. Marketing consent records are kept until you withdraw consent. Server logs and analytics data are typically retained for 24 months. When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you.
Your Rights Under GDPR
You have the following rights in relation to your personal data: the right of access — to request a copy of the data we hold about you; the right to rectification — to have inaccurate data corrected; the right to erasure — to request deletion of your data where there is no compelling reason for its continued processing.
You also have the right to restrict processing in certain circumstances; the right to data portability — to receive your data in a structured, machine-readable format; the right to object to processing based on legitimate interests, including profiling; and the right to withdraw consent at any time where processing is based on consent.
To exercise any of these rights, email support@avantgarde.org.uk with the subject line 'Data Rights Request'. We will respond within 30 days. We may ask you to verify your identity before processing certain requests. Exercising your rights is free of charge, though we may charge a reasonable fee for manifestly unfounded or excessive requests.
Contact the Data Protection Officer
If you have questions, concerns, or complaints about how we handle your personal data, contact our Data Protection Officer at support@avantgarde.org.uk. We take every enquiry seriously and aim to resolve concerns promptly.
If you are not satisfied with our response, you have the right to lodge a complaint with the supervisory authority in your country of residence. In the United Kingdom, the relevant authority is the Information Commissioner's Office (ICO) at ico.org.uk.
